New Guidance to Support Children Out of School

The Local Government and Social Care Ombudsman has released new guidance to help councils better support children who can’t attend school — often due to anxiety or special educational needs.

Complaints about alternative education have surged tenfold in recent years, from 38 cases in 2021-22 to 400 in 2024-25. The Ombudsman’s new guide highlights lessons from its investigations — showing where councils have gone wrong and sharing examples of good practice.

Key advice for councils includes:

✅ Acting quickly to decide on alternative education

✅ Taking a person-centred approach

✅ Keeping clear communication

✅ Handling complaints properly

Ombudsman Mrs Amerdeep Clarke said councils are under huge pressure, but “by getting the basics right,” they can make a big difference for families.

Read more and access the full guide: 👉www.lgo.org.uk/information-centre/reports

📅 Published: 30 October 2025

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